FAQ FREQUENTLY ASKED QUESTION to resolve all your questions. I HAVEN’T RECEIVED MY ORDER YET, IS THIS NORMAL? Our orders take an average of 5-30 minutes to reach their destination. If 5-30 minutes have passed after the dispatch confirmation email for your package and you still have not received your purchase, do not hesitate to contact us using the contact form. WHAT IF MY ITEM DOES NOT SUIT ME? You have 14 days after receipt of your order to request a refund. You can then contact us, we will get back to you within 24 hours. I HAVE A QUESTION ABOUT ONE OF YOUR PRODUCTS, HOW CAN I CONTACT YOU? You can contact us by email. We usually respond very quickly, you will get a response within 24 hours. I CANNOT DOWNLOAD THE PRACTICAL GUIDE THAT COMES WITH MY REFILLABLE CAPSULES, WHAT SHOULD I DO? FAQ The How To Guide may not download correctly. If this happens to you, do not hesitate to send us a message or by responding directly to the order confirmation email. We will send you the practical guide as an attachment, within 24 hours maximum. IS ONLINE PAYMENT SECURE? Yes, you can pay by credit card or through Paypal. These two payment methods are secure.